TERMS OF USE

Acceptance of the Terms

Welcome. Our products and services are provided by Central Server Informática Ltda., operating under the CentralServer and Nevolus brands, at Rod. José Carlos Daux, 4150, ZIP code 88032-005, Florianópolis, Santa Catarina, Brazil, registered under CNPJ No. 04.151.097/0001-94. Telephone: 4000-1075 (Brazil) and +55-11-3995-7905 (global).

By using our websites, products and services, you agree to all terms and conditions of use set out on this page and in our contracts. Please read them carefully. If you disagree with Nevolus’s terms and policies, do not use its websites, products or services.

Our products and services vary as Nevolus continually seeks improvement and innovation. Additional terms, licenses and contracts may therefore set out specific conditions for each product or service. These documents will be available in each customer’s account when they purchase Nevolus products or services.

Content and Data

Each customer is solely and fully responsible for the accuracy of their registration information and the legality of data hosted with Nevolus, including files, text, documents, messages, email, images, video, audio, databases and software. Nevolus is not responsible for unlawful content and may suspend services or delete data in cases of infringement or illegality.

Nevolus is responsible for the security of the infrastructure it provides. Each customer is responsible for the security of the application and operating system layers and must follow good practices for software development and maintenance, application performance management, software licensing, security patching, code optimization and maintenance, debugging, service configuration and monitoring. Nevolus reserves the right to suspend accounts or services that pose a risk of damage or performance impact to its own or third-party equipment or systems.

Nevolus backs up data under certain plans, as described in the relevant service agreements. Where backup is not included by default, customers are responsible for backing up their system files and data. They may purchase additional backup and disaster recovery services or use similar solutions available on the market.

Customers are also responsible for passwords they create and receive and for keeping them secure. They must take care to prevent unauthorized third parties from discovering or using them and avoid sharing them with anyone they do not trust.

Subject to Brazil’s Civil Rights Framework for the Internet (Law No. 12,965/2014) and General Data Protection Law (LGPD, Law No. 13,709/2018), Central Server needs customer data to register customers and contract for its services. These data will be stored and made available to customers in their account. They will be used or disclosed to third parties only when necessary to provide the contracted service. For information about the privacy, collection, processing, storage, use and disclosure of personal data, see our Privacy Policy.

Use Restrictions

Nevolus reserves the right, at any time, to prohibit and stop activities that violate laws, regulations or standards accepted by the internet community (RFCs 1087 and 1855), whether or not expressly listed in these terms and policies. Customers and external parties must not store, distribute or publish data or content through pages, messages, systems, applications, accounts or domains involving:

Any unlawful activity, including unauthorized distribution or copying of software, sales of illegal drugs, products or services, or any other activity contrary to applicable law.

Pornographic or racist material, material expressing prejudice based on race, religion or color, or other material contrary to morality or accepted standards of conduct.

Gambling or betting systems or related services.

Cryptocurrency mining systems or related services.

Access redirection, proxy or virtual private network (VPN) services for end users when the traffic destination (endpoint) is not an address on the Nevolus network.

Violations of privacy, including disclosure of personal information to third parties without the data subjects’ prior express consent, or processing personal data contrary to applicable law.

Identity impersonation, including sending email or similar messages with falsified sender or recipient information, or building a website that falsely represents its function or ownership.

Copyright or intellectual property infringement, including publishing text, images, music, video, logos, software or other files that infringe or encourage infringement of third-party rights. This prohibition includes publishing private email messages without the original sender’s express permission.

Attacks, intrusions or fraud, including using software or procedures to obtain private or confidential information or to disable, overload or delete systems or resources belonging to third parties or Nevolus.

Inappropriate conduct, including publishing defamatory, scandalous, obscene or discriminatory material that causes distress to others.

Abuse of system resources, including using software that places excessive demands on Nevolus equipment or network.

Unethical messaging, including email, instant messages or similar communications containing threats, harassment, defamation, obscenity or encouragement of criminal acts.
To report a violation of these Use Restrictions, email abuse@nevolus.com.br.

Additional Policies and Terms

The following policies and terms of use apply to Nevolus service agreements. Violating them may result in suspension of the account or termination of the relevant agreement, without prior notice, at Nevolus’s sole discretion:

IP Address Allocation and Data Transfer Policy (Portuguese).

Cloud Operations Service Terms of Use (Portuguese).

Email Sending and Receiving Policy (Portuguese).

Pre-cloud Website Hosting Plan Terms of Use (Portuguese).

Shared Responsibility Terms (Portuguese).

Nevolus AI Terms of Use (Portuguese).

Anti-Corruption Policy (Portuguese).

Sanctions Compliance Policy (Portuguese).

Disclaimers of Liability and Warranties

To the extent permitted by Brazilian law, Nevolus and its suppliers provide their products and services “as is,” without express or implied warranties, including implied warranties of non-infringement, merchantability or fitness for a particular purpose.

We make no commitment regarding content in the Services. We also disclaim any warranty that (a) the Services or Software will meet your requirements or be constantly available, uninterrupted, timely, secure or error-free; (b) results obtained through the Services or Software will be effective, accurate or reliable; (c) their quality will meet your expectations; or (d) any errors or defects will be corrected.

We are also not liable for loss of use, data or profits, or any special, incidental, indirect, consequential or punitive damages, regardless of cause (even if advised of the possibility of such loss or damage), including loss or damage (a) arising from loss of use, data or profits, whether foreseeable or not; (b) based on any theory of liability, including breach of contract or warranty, negligence or other wrongful act; or (c) arising from any other claim related to your use of or access to the Services or Software.

Nothing in these Terms limits or excludes our liability for negligence, intentional misconduct by us or our employees, death or personal injury.

Depending on the service purchased, specific service level agreement (SLA) and service warranty or performance provisions may apply under the customer’s individual agreement.

Changes and Applicable Law

Nevolus may change these Terms at any time at its sole discretion, without authorization from customers or third parties. We will notify customers of updates by email, through the internal system or by another contact method specified in the agreement. Changes required by law do not entitle a customer to terminate an agreement without paying any applicable termination fee.